Getting support

This is the AquilaCRS product home page

Support

To obtain technical support for AquilaCRS/IBID products:

Aquila/IBID Help Line: 01964 503400 (8am-4pm, Mon-Fri excl Bank Holidays)

Email: support@evohelpdesk.co.uk

Web: www.evohelpdesk.co.uk

Sending Bug Reports

AquilaCRS/IBID contains a mechanism to detects any bugs and allow you to report these to the helpdesk from inside the app. Please do take every opportunity to send us the report. It greatly helps to enhance the quality of the product.

We may ask you for additional information, such as the steps you took leading up to the error, any special configuration your computer might have, and in some cases it's hard to beat a screen shot for absolute clarity.

Take a screen shot using [ALT] + [PrintScreen] to capture the current window to the clipboard, and paste ([CTRL]+[V]) into a graphics editor (MS Paint is installed on every Windows PC). Redact any sensitive information, save the file and attach to any email reply.

Safely Redacting Personal & Sensitive Data in Screen Shots

If you use MS Word (or any other Office app) to supply screen shots, please do not use the "shape" tools to redact sensitive data. This shape object is simply an overlay that can simply be deleted by anyone opening the document.

It's better to use something like MS Paint to draw the rectangles over the top of sensitive data. These rectangles cannot be removed once the file is saved.

Do not use swirl, pixelate or any other transformation to hide the data, these can be reverse engineered [1]

Finally, if you *absolutely* insist on using MS Word, you can draw a rectangle shape over the sensitive data, and then take another screen shot'. But please make sure that we can read what's on the screen.

[1] various criminals have been identified because they posted pictures of themselves on social media using the swirl effect to disguise their features and were subsequently identified and caught.