Difference between revisions of "How to make sure your software is up to date"
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− | == | + | == Checking for Software Updates v1.2.4 & Later== |
− | + | IBID will automatically check for new software once per day, but if you want to check for & receive the latest software upgrade at any other time: | |
− | + | * Before doing this please make sure you have saved and closed all patient records you may have open. | |
+ | * On the [[Dashboard]] page, open the '''Help''' menu and click on '''Software Update...''' | ||
+ | * Check the progress of your update by checking the status bar (bottom left of the [[Dashbaord]] screen | ||
− | If, for some reason the automatic | + | |
+ | == Checking for Software Updates v1.2.2 & Earlier== | ||
+ | |||
+ | ''Please note, the upgrade server for this version will be decommissioned on 27th August, so if you're on v1.2.2 or earlier and wish to upgrade after this date, you will need to do this manually (see below)'' | ||
+ | |||
+ | If, for some reason, the automatic upgrade doesn't happen you can manually force the software to download updates. You should also [http://www.evohelpdesk.co.uk contact us] and your IT department. | ||
* Before doing this please make sure you have saved and closed all patient records you may have open. | * Before doing this please make sure you have saved and closed all patient records you may have open. |
Revision as of 14:55, 14 August 2015
This topic is for AquilaCRS
Contents
Checking for Software Updates v1.2.4 & Later
IBID will automatically check for new software once per day, but if you want to check for & receive the latest software upgrade at any other time:
- Before doing this please make sure you have saved and closed all patient records you may have open.
- On the Dashboard page, open the Help menu and click on Software Update...
- Check the progress of your update by checking the status bar (bottom left of the Dashbaord screen
Checking for Software Updates v1.2.2 & Earlier
Please note, the upgrade server for this version will be decommissioned on 27th August, so if you're on v1.2.2 or earlier and wish to upgrade after this date, you will need to do this manually (see below)
If, for some reason, the automatic upgrade doesn't happen you can manually force the software to download updates. You should also contact us and your IT department.
- Before doing this please make sure you have saved and closed all patient records you may have open.
- On the Dashboard page, open the Tools menu and click on Options
- Click on the System tab
- Click on the Get Program Updates button.
This will either tell you your software is up to date, or begin the download of the new software package.
If the new software starts to download please let it continue. Once the new package has been downloaded, your software will close and the upgrade process will begin. This should take no more than a couple of minutes. After which the software will restart and you will have the new version.
See also: Finding the version number of your software
Manually Upgrading IBID
The upgrade program requires downloading from www.IBIDB.org & running.
Login to [www.IBIDB.org] - if you don't have a login, please register here.
Go to Downloads > IBID Software Downloads > IBID Desktop Software
Download the entry titled "AquilaCRS Upgrade to v1.2" & save the file to a location on your computer that you can find later (e.g. My Documents, or the desktop)
When downloaded, locate the AquilaCRS-32_1.2_upgrade_32-bit_All.zip file and unzip the file Run the program AquilaCRS-32_1.2_upgrade_32-bit_All.exe file
This upgrades any installation of IBID for the current user. It may need running several times on the same computer if you have multiple users on the same PC.
Making sure the National Database URL is up to date
In August 2013, we moved the location of the International Burn Injury Database to a new, bigger, server and were forced to alter the URL. The change in URL was propagated to most services automatically, but some sites seemed unable to receive the new URL.
In the event that you encounter problems submitting data to the National Database, make sure you have the latest URL configured in your software.
- Go to Tools > Options on the menu on the Dashboard screen
- Open the Connections tab
Next to the Information Server URL a "Ping" button is located, to ping (test) the URL press this button, a dialog box will appear with information regarding the server response.
If an update is required, click the "Update" Button next to the ping button on the connections tab, this will open an Info Server Tab. Clicking this button should automatically update the URLS and show the results under the Check for New Data button.
If the software cannot access the Information Server then you need to ask your IT department to unblock the Information Server URL shown on the Aquila Software Status page.
Problems
If your software will not update automatically please see getting support. You also have the option to download and install the new software version yourself, but the preferable option is to receive it automatically.
If the warning message below appears once Aquila is running please contact Evolution Healthcare Systems as the IBID Server will need upgrading at your site.