Difference between revisions of "How to make sure your software is up to date"

From EHS Help
Jump to: navigation, search
m (→‎See Also)
 
(19 intermediate revisions by 3 users not shown)
Line 2: Line 2:
  
  
−
== Checking for Software Updates v1.2.4 & up ==
+
== Automatic Upgrades ==
  
−
IBID will automatically check for new software once per day, but if you want to check for & receive the latest software upgrade at any other time:
+
*iBID will automatically check for new software releases once per day. 
 +
*Manually check for upgrades by opening the '''Help''' menu on the AquilaCRS main page and choosing '''Software update...'''. 
 +
*Check the progress of your update by checking the status bar (bottom left of the screen).
  
−
* Before doing this please make sure you have saved and closed all patient records you may have open.
 
−
* On the [[Dashboard]] page, open the '''Help''' menu and click on '''Software Update...'''
 
−
* Check the progress of your update by checking the status bar (bottom left of the [[Dashbaord]] screen
 
  
−
== Manually Upgrading IBID ==
+
Certain other users will not be able to receive updates automatically depending on how iBID was originally installed.  You can check this as follows:
  
−
There is an upgrade program available for download at [http://www.ibidb.org]. A login is required, if you don't have a login please [http://www.ibidb.org/component/comprofiler/?task=registers register here].
+
* On the main AquilaCRS page, open the '''Tools''' menu and select '''Options...'''.
 +
* Go to the '''Advanced''' page
 +
* Check the '''Installation Folder''' entry in the list.  
 +
* If the installation folder starts with ''Program Files'' or ''Program Files (x86)'' then you will not be able to receive automatic upgrades due to IT policy & permissions & you will need to manually upgrade (see below).
  
−
* Login to [www.IBIDB.org]  
+
[[File:ToolsOptionsAdvancedInstallFolder.jpg]]
−
* Go to Downloads > IBID Software Downloads > IBID v2.2 Desktop Software
+
−
* Download the entry titled "UPGRADE to v1.2 (Desktop)" & save the file to a location on your computer that you can find later (e.g. My Documents, or the desktop)
+
−
* When downloaded, locate the AquilaCRS-32_2.2_upgrade_32-bit_All.zip file and unzip the file
+
−
* Run the program AquilaCRS-32_2.2_upgrade_32-bit_All.exe file
+
  
−
This upgrades any type of IBID installation either per-user or all-users.  (Note, if you have multiple users on the same shared PC, and they each have a per-user installation of IBID, please run the upgrade once for each user)
 
  
−
[[File:IBIDsoftwaredownloads.jpg||600px]]
 
  
−
== Checking for Software Updates v1.2.2 & Earlier==
+
== Manually Upgrading iBID ==
  
−
''Please note, the upgrade server for this version will be decommissioned on 27th August, so if you're on v1.2.2 or earlier and wish to upgrade after this date, you will need to do this manually (see below)''
+
If your installation folder is ''Program Files'' or you cannot receive automatic upgrades for some other reason, then you will need to contact your IT department and ask them to manually upgrade for you. 
  
−
If, for some reason, the automatic upgrade doesn't happen you can manually force the software to download updates. You should also [http://www.evohelpdesk.co.uk contact us] and your IT department.
+
<!-- If your installation folder is your users home folder and you're not able to receive automatic upgrades for some <!reason, please do the following:
  
−
* Before doing this please make sure you have saved and closed all patient records you may have open.
+
* Go to the [http://www.ibidb.org/ iBID Website] & login.  If you don't have a login please [http://www.ibidb.org/component/comprofiler/?task=registers register here].
−
* On the [[Dashboard]] page, open the '''Tools''' menu and click on '''Options'''
+
* Go to Downloads > IBID Software Downloads > IBID v2.2 Desktop Software
−
* Click on the '''System''' tab
+
* Download the entry titled "UPGRADE to v2.2 (Desktop)" & save the file to a location on your computer that you can find later (e.g. My Documents, or the desktop)
−
* Click on the '''Get Program Updates''' button.
+
* When downloaded, locate the AquilaCRS-32_2.2_upgrade_32-bit_All.zip file and extract the upgrade file
−
 
+
* Run the program AquilaCRS-32_2.2_upgrade_32-bit_All.exe file
−
[[File:GetProgramUpdatesBox.jpg]]
+
* When completed, you may delete the downloaded files.
−
 
+
−
This will either tell you your software is up to date, or begin the download of the new software package.
+
−
 
+
−
If the new software starts to download please let it continue. Once the new package has been downloaded, your software will close and the upgrade process will begin. This should take no more than a couple of minutes. After which the software will restart and you will have the new version.
+
−
 
+
−
See also: [[Finding the version number of your software]]
+
  
 +
Please note: if you have multiple users sharing a PC, and they each have a per-user installation of iBID, please run the upgrade once for each user.
  
−
== Making sure the National Database URL is up to date ==
+
[[File:iBIDsoftwaredownloads.jpg||600px]]
  
−
In August 2013, we moved the location of the International Burn Injury Database to a new, bigger, server and were forced to alter the URL.  The change in URL was propagated to most services automatically, but some sites seemed unable to receive the new URL. 
+
-->
  
−
In the event that you encounter problems submitting data to the National Database, make sure you have the latest URL configured in your software.
+
== Version Mismatch ==
  
−
* Go to Tools > Options on the menu on the Dashboard screen
+
If you see the warning message below, this means the IBID Server at your site requires an upgrade.
−
* Open the '''Connections''' tab
+
  
−
[[File:InfoServer.jpg]]
+
This is important in order for you to see the latest changes to your desktop software, including potentially important new database fields.
  
−
Next to the Information Server URL a "Ping" button is located, to ping (test) the URL press this button, a dialog box will appear with information regarding the server response.
+
[[File:VersionMismatch.jpg||200px]]
  
−
[[File:PingServer.jpg]]
+
Please contact your IT department and refer them to us for server upgrade instructions.
  
−
If an update is required, click the "Update" Button next to the ping button on the connections tab, this will open an Info Server Tab. Clicking this button should automatically update the URLS and show the results under the Check for New Data button.
 
  
−
[[File:CheckForNewData.jpg]]
+
==== Version 1.2.4 & earlier ====
  
−
If the software cannot access the Information Server then you need to ask your IT department to unblock the '''Information Server''' URL shown on the [[Aquila Software Status]] page.
+
If your software version is 1.2.4 or earlier, you will not be able to receive automatic upgrades and must manually upgrade.
  
−
== Problems ==
+
<hr/>
  
−
If your software will not update automatically please see [[getting support]].  You also have the option to download and install the new software version yourself, but the preferable option is to receive it automatically.
+
==See Also==
  
−
If the warning message below appears once Aquila is running please contact Evolution Healthcare Systems as the IBID Server will need upgrading at your site.
+
*[[Finding the version number of your software]]
  
−
[[File:VersionMismatch.jpg]]
 
  
 
[[Category:IBID]]
 
[[Category:IBID]]
 
[[Category:AquilaCRS]]
 
[[Category:AquilaCRS]]
 
[[Category:User Help]]
 
[[Category:User Help]]

Latest revision as of 09:44, 7 July 2017

AquilaCRS icon.png

This topic is for AquilaCRS


Automatic Upgrades

  • iBID will automatically check for new software releases once per day.
  • Manually check for upgrades by opening the Help menu on the AquilaCRS main page and choosing Software update....
  • Check the progress of your update by checking the status bar (bottom left of the screen).


Certain other users will not be able to receive updates automatically depending on how iBID was originally installed. You can check this as follows:

  • On the main AquilaCRS page, open the Tools menu and select Options....
  • Go to the Advanced page
  • Check the Installation Folder entry in the list.
  • If the installation folder starts with Program Files or Program Files (x86) then you will not be able to receive automatic upgrades due to IT policy & permissions & you will need to manually upgrade (see below).

ToolsOptionsAdvancedInstallFolder.jpg


Manually Upgrading iBID

If your installation folder is Program Files or you cannot receive automatic upgrades for some other reason, then you will need to contact your IT department and ask them to manually upgrade for you.


Version Mismatch

If you see the warning message below, this means the IBID Server at your site requires an upgrade.

This is important in order for you to see the latest changes to your desktop software, including potentially important new database fields.

VersionMismatch.jpg

Please contact your IT department and refer them to us for server upgrade instructions.


Version 1.2.4 & earlier

If your software version is 1.2.4 or earlier, you will not be able to receive automatic upgrades and must manually upgrade.

See Also

Retrieved from ‘https://evolutionhealthcaresystems.co.uk/help/index.php?title=How_to_make_sure_your_software_is_up_to_date&oldid=5593’