Difference between revisions of "How to make sure your software is up to date"

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== Automatic Software Updates ==
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== Automatic Upgrades ==
  
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The IBID software checks once per day for new releases from the software update website, details of which can be found on [[Aquila Software Status]] page.
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*iBID will automatically check for new software releases once per day. 
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*Manually check for upgrades by opening the '''Help''' menu on the AquilaCRS main page and choosing '''Software update...'''. 
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*Check the progress of your update by checking the status bar (bottom left of the screen).
  
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== Manually Retrieving Software Updates ==
 
  
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If, for some reason the automatic service doesn't happen you can manually force the software to download updates. You should also [http://www.evohelpdesk.co.uk contact us] and your IT department.
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Certain other users will not be able to receive updates automatically depending on how iBID was originally installed. You can check this as follows:
  
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* Before doing this please make sure you have saved and closed all patient records you may have open.
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* On the main AquilaCRS page, open the '''Tools''' menu and select '''Options...'''.
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* On the [[Dashboard]] page, open the '''Tools''' menu and click on '''Options'''
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* Go to the '''Advanced''' page
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* Click on the '''System''' tab
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* Check the '''Installation Folder''' entry in the list. 
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* Click on the '''Get Program Updates''' button.
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* If the installation folder starts with ''Program Files'' or ''Program Files (x86)'' then you will not be able to receive automatic upgrades due to IT policy & permissions & you will need to manually upgrade (see below).
  
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[[File:User options 2.png]]
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[[File:ToolsOptionsAdvancedInstallFolder.jpg]]
  
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This will either tell you your software is up to date, or begin the download of the new software package.
 
  
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If the new software starts to download please let it continue.  Once the new package has been downloaded, your software will close and the upgrade process will begin.  This should take no more than a couple of minutes.  After which the software will restart and you will have the new version.
 
  
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See also: [[Finding the version number of your software]]
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== Manually Upgrading iBID ==
  
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== Making sure the National Database URL is up to date ==
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If your installation folder is ''Program Files'' or you cannot receive automatic upgrades for some other reason, then you will need to contact your IT department and ask them to manually upgrade for you. 
  
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In August 2013, we moved the location of the International Burn Injury Database to a new, bigger, server and were forced to alter the URL.  The change in URL was propagated to most services automatically, but some sites seemed unable to receive the new URL. 
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<!-- If your installation folder is your users home folder and you're not able to receive automatic upgrades for some <!reason, please do the following:
  
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In the event that you encounter problems submitting data to the National Database, make sure you have the latest URL configured in your software.
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* Go to the [http://www.ibidb.org/ iBID Website] & login.  If you don't have a login please [http://www.ibidb.org/component/comprofiler/?task=registers register here].
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* Go to Downloads > IBID Software Downloads > IBID v2.2 Desktop Software
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* Download the entry titled "UPGRADE to v2.2 (Desktop)" & save the file to a location on your computer that you can find later (e.g. My Documents, or the desktop)
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* When downloaded, locate the AquilaCRS-32_2.2_upgrade_32-bit_All.zip file and extract the upgrade file
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* Run the program AquilaCRS-32_2.2_upgrade_32-bit_All.exe file
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* When completed, you may delete the downloaded files.
  
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* Go to Tools > Options on the menu on the Dashboard screen
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Please note: if you have multiple users sharing a PC, and they each have a per-user installation of iBID, please run the upgrade once for each user.
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* Open the '''Info Server''' tab
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* Press '''Check for New Data'''
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You will see the latest values appear in the fields on screen, along with confirmation of the time taken and success of the operation.  This value is now stored in your database and the software will use that value after a restart.
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[[File:iBIDsoftwaredownloads.jpg||600px]]
  
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If the software cannot access the Information Server then you need to ask your IT department to unblock the '''Information Server''' URL shown on the [[Aquila Software Status]] page.
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-->
  
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[[File:Aquila Tools Options InfoServer.png]]
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== Version Mismatch ==
  
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== Problems ==
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If you see the warning message below, this means the IBID Server at your site requires an upgrade.
  
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If your software will not update automatically please [http://www.evohelpdesk.co.uk contact us]. You also have the option to download and install the new software version yourself, but the preferable option is to receive it automatically.
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This is important in order for you to see the latest changes to your desktop software, including potentially important new database fields.
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[[File:VersionMismatch.jpg||200px]]
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Please contact your IT department and refer them to us for server upgrade instructions.
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==== Version 1.2.4 & earlier ====
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If your software version is 1.2.4 or earlier, you will not be able to receive automatic upgrades and must manually upgrade.
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<hr/>
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==See Also==
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*[[Finding the version number of your software]]
  
  

Latest revision as of 09:44, 7 July 2017

AquilaCRS icon.png

This topic is for AquilaCRS


Automatic Upgrades

  • iBID will automatically check for new software releases once per day.
  • Manually check for upgrades by opening the Help menu on the AquilaCRS main page and choosing Software update....
  • Check the progress of your update by checking the status bar (bottom left of the screen).


Certain other users will not be able to receive updates automatically depending on how iBID was originally installed. You can check this as follows:

  • On the main AquilaCRS page, open the Tools menu and select Options....
  • Go to the Advanced page
  • Check the Installation Folder entry in the list.
  • If the installation folder starts with Program Files or Program Files (x86) then you will not be able to receive automatic upgrades due to IT policy & permissions & you will need to manually upgrade (see below).

ToolsOptionsAdvancedInstallFolder.jpg


Manually Upgrading iBID

If your installation folder is Program Files or you cannot receive automatic upgrades for some other reason, then you will need to contact your IT department and ask them to manually upgrade for you.


Version Mismatch

If you see the warning message below, this means the IBID Server at your site requires an upgrade.

This is important in order for you to see the latest changes to your desktop software, including potentially important new database fields.

VersionMismatch.jpg

Please contact your IT department and refer them to us for server upgrade instructions.


Version 1.2.4 & earlier

If your software version is 1.2.4 or earlier, you will not be able to receive automatic upgrades and must manually upgrade.

See Also

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